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Technical Support

  • What should I do if my account has been blocked?

    Your account will be blocked if you enter the wrong credential combination too many times. The system will send an email to the registered email address if this happens. Follow instructions provided in the email to unblock your account.

  • What should I do if I don’t remember my password?

    If you do not know your password, click the “Reset Password” link on the Sign In page and follow instructions.

  • What should I do if my Multi-Factor Authentication (“MFA”) number is no longer valid?

    Contact Product Support at support@debticate.com to have your account reset.

  • What will I see when I sign in?

    The system redirects you to your inventory page after you sign in. If you have not been granted access to any deals or sites, your inventory will be empty. First, contact the party from whom you expected access. If you aren't sure who that is, contact Product Support at support@debticate.com.

  • Which web browsers are supported by Debticate.com?

    To ensure secure encrypted access to the website, we recommend our customers to utilize the latest available version of one of the following web browsers:

    • Mozilla Firefox
    • Microsoft Edge
    • Apple Safari
    • Google Chrome

  • Does Debticate require Javascript?

    Applications accessed via Debticate.com require that JavaScript be enabled in your browser. Failure to enable this feature will cause the website to operate incorrectly.

    For instructions on how to enable JavaScript, please see your web browser’s documentation.

  • Does Debticate use cookies?

    Debticate uses cookies to store information temporarily about your session. It does not store any confidential information in the cookie file.

  • When I click on a document link, all I see is a blank window.

    The DebtX Software Solutions website makes limited use of “pop-up” windows to display asset documents and security-related information. All pop-up-blocking software must be configured to allow pop-up windows from “debticate.com”. Failure to configure your software properly may prevent viewing of these documents.